Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please make sure that:
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Authorization (RMA), contact us by email: info@binogear.com. You will have 7 days in which to return the product from the date the RMA is issued. After 7 days, the RMA will expire and no replacements or refunds will be given.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from BINO GEAR.
Ship the product with its original packing, the receipt or proof of purchase, and the RMA number to:
BINO GEAR LLC
PO BOX 1787
FREDERICKSBURG, TEXAS 78624
Use a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm the delivery of your item, this may result in the denial of a refund.
We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. If you have not received a credit within 14 days from the date of delivery to us, please contact us and provide us with the tracking number so that we can expedite the credit process for you.
In the event that a return becomes damaged on its way back to us, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is your responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from you within 14 days, the item will be donated or destroyed.
If you received a damaged product, please notify us immediately for assistance.
If you have any questions about our Returns and Refunds Policy, please contact us by email: info@binogear.com
